Shipping Policy
At Ulivea, we are committed to delivering your jewelry safely, efficiently, and with care. Below you’ll find everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, sales events, or high-demand periods, processing times may be slightly extended.
Once your order has been processed, it will be prepared for shipment and handed over to the carrier.
Shipping Methods & Delivery Time
Standard Shipping
Estimated delivery time: 7–12 business days
Available for most international destinations.
Express Shipping
Estimated delivery time: 3–7 business days
Available for selected countries and regions.
Global Delivery
We ship worldwide with reliable international carriers.
Delivery times may vary depending on location.
Shipping Details & Timeline
After your order is shipped, you will receive a confirmation email with tracking information.
Please note that delivery times are estimates and may be affected by:
- Customs clearance procedures in your country
- Weather conditions or transportation delays
- Local courier service efficiency
- Peak shopping seasons
In some cases, orders may be shipped in multiple packages depending on product availability.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.
Address changes must be requested within 24 hours of placing your order.
Duties, Taxes & Customs
International orders may be subject to customs duties, import taxes, or additional fees imposed by your country.
These charges are not included in your order total and must be paid by the recipient.
Ulivea is not responsible for delays caused by customs clearance.
Delays, Lost Packages & Issues
If your package is delayed beyond the estimated delivery time, please allow additional transit time before contacting us.
In the event of a lost package, we will assist you in working with the carrier to locate your shipment.
If confirmed lost, we will provide a suitable resolution, such as reshipment or refund.
Ulivea is not responsible for packages marked as delivered by the carrier but not received due to theft or unsecured delivery locations.
Failed Delivery & Refused Shipments
If a package cannot be delivered due to incorrect address, failed delivery attempts, or refusal by the recipient, it may be returned to the sender.
In such cases, additional shipping fees may apply for reshipment.
Frequently Asked Questions
How can I track my order?
You will receive tracking information via email once your order has shipped.
Can I change my shipping method?
Shipping methods cannot be changed after the order has been processed.
Why is my tracking not updating?
Tracking updates may take 1–3 days after shipment depending on the carrier.
Do you ship to PO boxes?
Shipping to PO boxes may not be supported by all carriers.
Need Assistance?
Our support team is here to ensure your order arrives smoothly.
Email: support@ulivea.shop
Phone: +1 2095022603